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 Dear Sir, Madam,

  Please find enclosed a copy of questionnaire on GAC customer service, to express  your opinions and views about our services.


Customer Name:
Company Name:
Address:
Tel:
Fax:
Website:
E-mail:
 
Level Excellent Good Average Fair Poor
Average/Points 4 3 2 1 0
 
Level Very Satisfied Satisfied Natural Dissatisfied VeryDissatisfied
Average/Points 4 3 2 1 0
 
Level To very great extent, To great extent To Some extent, To Little extent, To very Little extent, 
Average/Points 4 3 2 1 0
 
Level Very frequently, frequently, Not sure, Infrequently, Very in frequently,
Average/Points 4 3 2 1 0

1. Please rate GAC customer service overall
Excellent Good Average Fair Poor
2. Please rate GAC customer support overall
Excellent Good Average Fair Poor
3.Please rate GAC product price
Excellent Good Average Fair Poor
4.Please rate GAC product quality
Excellent Good Average Fair Poor
5.Please rate GAC product specification
Excellent Good Average Fair Poor
6.Please rate GAC product paking
Excellent Good Average Fair Poor
7.How likely would you be to recommend GAC customer service?
8.What did you like (like best) about GAC customer service support ,documentation?
9.What did you like (like best) about GAC, documentation?
10.What did you dislike (dislike most) about GAC's customers service support, documentation?
11.How could GAC improve their customer service support? please ,specify.
12.How often GAC customer exceed expectations?
Very frequently, Frequently, Not sure, Infrequently, Very infrequently,
13. How satisfied are you with overall your shipping orders with Gac?
Excellent Good Average Fair Poor
14. How satisfied are you with overall communication with  Gac?
Excellent Good Average Fair Poor
15. How satisfied are you with e-mail messages reply with GAC?
Excellent Good Average Fair Poor
16. How satisfied are you with fax messages reply with GAC?
very satisfied Satisfied Natural Dissatisfied Very dissatisfied
17. Comments:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


Download:

Questionnaire